Consumer Contact Center Agent

ONE Crna Gora DOO Podgorica is looking for dynamic individuals to join our team for the  summer season of 2025!

Are you a people’s person with a passion for delivering outstanding service?

Apply for the position of Consumer Contact Center Agent and spend the summer in fast-paced environment where you will learn and grow with a role and get to know our amazing customers!

If you love connecting with people, and have an eye for turning challenges into opportunities, we want to hear from you!

What You'll Be Doing:

• Customer Connection: Manage a variety of inbound and outbound calls with flair, ensuring every customer interaction is a positive one.
• Problem Solver: Dive into customer needs, untangle information, and provide solutions with a smile.
• Sales Savvy: Seize the moment to introduce exciting new products, upsell, and be a driving force in our growth.
• Relationship Builder: Go the extra mile to build lasting relationships with our customers – we're all about connections.
• Organized Records: Keep our call center database in tip-top shape by recording every conversation as per our operating procedures.

What We're Looking For:

• Education: A minimum high school degree – we value diversity and welcome various educational backgrounds.
• Experience: Previous experience in customer support is a plus, but if you bring enthusiasm, that's what matters most!
• Language Skills: Excellent knowledge of English, both verbal and written.
• Target Achiever: Set and surpass personal and team targets because success is what we strive for!
• Communication Skills: Strong phone and verbal communication skills, coupled with active listening.
• Adaptability: Customer-focused with the ability to connect with different personality types.
• People Person: Bring your friendly and people-oriented personality to the forefront.
• Multitasking Pro: Juggle tasks, set priorities, and own your time like a pro.

• Tech Skills: Excellent data entry and typing skills with knowledge of Microsoft Office.

• If you've carefully read this job posting, bring a small note to your interview with our slogan written on it.

Apply until 7.05.2025.