Consumer Contact Centre Agent

ONE Crna Gora DOO Podgorica is looking for dynamic individuals to join our team as Consumer Contact Center Agent

If you thrive in a fast-paced environment, love connecting with people, and have an eye for turning challenges into opportunities, we want to hear from you!

What You'll Be Doing:

•  Customer Connection: Manage a variety of inbound and outbound calls with flair, ensuring every customer interaction is a positive one.
• Problem Solver: Dive into customer needs, untangle information, and provide solutions with a smile.
•  Sales Savvy: Seize the moment to introduce exciting new products, upsell, and be a driving force in our growth.
•  Relationship Builder: Go the extra mile to build lasting relationships with our customers – we're all about connections.
• Organized Records: Keep our call center database in tip-top shape by recording every conversation as per our operating procedures.

What We're Looking For:

•  Education: A minimum high school degree – we value diversity and welcome various educational backgrounds.
•  Experience: Previous experience in customer support is a plus, but if you bring enthusiasm, that's what matters most!
•  Language Skills: Excellent knowledge of English, both verbal and written.
•  Target Achiever: Set and surpass personal and team targets because success is what we strive for!
•  Communication Skills: Strong phone and verbal communication skills, coupled with active listening.
• Written Communication: Ability to communicate clearly, concisely, and concretely in a friendly and professional manner.
• Adaptability: Customer-focused with the ability to connect with different personality types.
•  People Person: Bring your friendly and people-oriented personality to the forefront.
• Multitasking Pro: Juggle tasks, set priorities, and own your time like a pro.

Apply until 15.07.2026.