Database System Senior Specialist and Service Desk Specialist

ONE Crna Gora DOO Podgorica  has advertised a positions  for 2 candidates interested in the positions:

                                     1. SENIOR DATA BASE SYSTEM SPECIALIST  – in Podgorica

                           2.  SERVICE DESK SPECIALIST - in Podgorica

It is necessary for candidates to note in their applications which position they are applying for

1. SENIOR DATA BASE SYSTEM SPECIALIST

Your main responsibilities would be:

Installing, configuring and maintaining database infrastructure.

Analyze and help resolving software related issues and recommend solution.

Support database systems to ensure high availability and security.

Support of database operations, maintenance and integration in an operational environment

Provide access to data, control and monitor user access.

Lead database backup and recovery processes, data replication support and archiving.

Support development and implementation of applications

Participate in cross-team projects

Off-shift and weekend work with rotating on call coverage.

What we would expect from you:

University degree in IT, Telecommunication, Engineering

Fluent in English

At least 3 year experience of installing, configuring and maintaining database infrastructure:

(Oracle/MSSQL/MySQL/PostgreSQL)

Experience with Teradata shall be considered as an advantage

Willingness to learn new technologies and adapt to changes

Excellent analytical skills, attention to detail and problem-solving skills

Ability to initiate and drive improvement and change

Good communication skills on all levels and across cultures and disciplines

2. SERVICE DESK SPECIALIST

Job overview / Purpose:      

• The main purpose of this position is technical support to Frontline team,

 handling internal and external customer complaints, creating and manipulating tickets in IT domain,

 cooperation with back-office departments, vendors and subcontractors

Key responsibilities:

• Backup procedures
• Creating trouble tickets
• Coordination with back-office departments
• Coordination with Customer Care department
• Coordination with field team and subcontractors
• Timely response to alarms and failures in accordance with applicable routines and procedures in IT domain
• Create reports
• Maintaining a high level of customer satisfaction
• Maintaining users account in AD console
• Providing IT support for hardware and software issues
• Preparing installation files for workstations (SCCM)
• Diagnosing and resolving issues related to desktops, laptops, printers, network equipment, and software applications.
• Others ad-hoc tasks delegated by line manager
• Requirements:

Education and qualifications;

-University degree in electrical engineering or computer science (B.Sc.EE mandatory, Mr.Sc.EE expected).

- Team player, able to work independently and capability to cooperate with other divisions

-             Strong communication skills in English (both written and verbal).

-             Ability to work in a high-pressure working environment.

-             Able to handle workload and give good performance

Apply until 25.07.2025.