Service Desk Specialist

ONE Crna Gora DOO Podgorica  has advertised a position for 1 candidate interested in the positions:

                         SERVICE DESK SPECIALIST   – in Podgorica

Your main responsibilities would be:

• The main purpose of this position is technical support to Frontline team, handling internal and external customer complaints, creating and manipulating tickets in IT domain, cooperation with back-office departments, vendors and subcontractors
  • Backup procedures
  • Creating trouble tickets
  • Coordination with back-office departments
  • Coordination with Customer Care department
  • Coordination with field team and subcontractors
  • Timely response to alarms and failures in accordance with applicable routines and procedures in IT domain
  • Create reports
  • Maintaining a high level of customer satisfaction
  • Maintaining users account in AD console
  • Providing IT support for hardware and software issues
  • Preparing installation files for workstations (SCCM)
  • Diagnosing and resolving issues related to desktops, laptops, printers, network equipment, and software applications.
  • Others ad-hoc tasks delegated by line manager

What we would expect from you:

• • University degree in electrical engineering or computer science (B.Sc.EE mandatory, Mr.Sc.EE expected).
  • -             Team player, able to work independently and capability to cooperate with other divisions
  • -             Strong communication skills in English (both written and verbal).
  • -             Ability to work in a high-pressure working environment.
  • -             Able to handle workload and give good performance

APPLY UNTIL 03.04.2026