Tirana Wireless and Onsite Support Technician

Purpose of the position: This position should cover the following duties (but not limited to): Installation, de-installation, configuration, troubleshooting and customer support for PTMP technology, PTP links, Satellite connections, Wi FI APs, Fiber Optic, ADSL/VDSL/IPTV/GPON, etc. Perform site surveys for different technological solutions, in-customer premises network troubleshoots and support. Manage respective ticketing and monitoring platforms to meet KPI and SLA. Propose and take initiatives in new rural zones wireless coverage expansion.

Main Tasks:

• Perform installation/deinstallation and maintenance of wireless network (PTP & PTMP) SM and AP.
• Perform site survey to reach new territories to offer wireless services.
• On-site inspection and recommendation for an efficient maintenance & performance and provide partial or full solutions, suggestion for different HW problems in the field.
• Collaborate with wireless engineers and managers to solve all customers complains effectively and with KPI/SLA.
• Direct interaction with customers daily both from a network design and ongoing support perspective.
• Installation/deinstallation and maintenance of Satellite, WIFI and customer in-premises network.
• Routers configuration, fiber optic connections and other duties as per job responsibilities on field works.
• Plan and request in advance installation materials and equipment.
• Work reports, process and respond in time emails, tickets and other tasks.
• Collaboration with other teams, professional representation of the company in work relations with customers.

Education: High school diploma or equivalent with the required years of experience.

Experience and Qualifications: At least 1 year of previous experience in a similar field.

Skills: 

• Knowledge of ISP, Wireless telecom system infrastructure and network principles.
• Understand the issue and how it affects the customer and company to determine response time. 
• MS Office, ticketing system, good communication, time management and effective reporting.
• Willing to travel around the country.